1. Are the products on your site authentic?

Yes, all products sold on steekee.com are 100% authentic. We source our products directly from brands or authorized distributors.

2. Will a sold-out item be restocked?

The items in our Global Picks and limited-drop collections are exclusive and often have very limited quantities. Once a product is sold out, it is typically not restocked. We recommend acting fast if you see something you love!

3. Where can I find more information about a product?

Detailed descriptions, ingredients, and usage instructions are available on each product page. If you have specific questions, you can always reach out to our customer support team for more information.

4. Are product instructions in English?

While some product packaging may be in its native language, we ensure that all key usage instructions and product details are translated and provided in English on the product page.

5. Do products come with a warranty?

Product warranties are provided by the original manufacturer, not by steekee.com. If you have a defective product, please contact our customer service team. We will assist you with the warranty claim process, which is subject to the manufacturer’s terms and conditions.

1. How do I place an order?

Simply add your desired items to the cart and proceed to checkout. You will be guided through the steps to enter your shipping details and complete the payment.

2. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, view your order history, and save your details for a faster checkout next time.

3. What if I forgot my password?

On the login page, click the "Forgot your password?" link. Enter your email address, and we will send you a link to reset your password.

1. What are your shipping rates?

Our shipping rates are calculated based on your location and order total.

2. How long will my order take to arrive?

Delivery times vary by location. Typically, orders are processed within 1-3 business days.

• Singapore & Korea: 3-5 business days.
• Neighboring Countries: 5-10 business days.
• Worldwide: 7-14 business days.
  You can find a more accurate estimate during the checkout process.

3. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also view your order status in your account dashboard if you have an account.

1. What is your return policy?

We accept returns for unused, unopened items within 30 days of delivery. The item must be in its original packaging. Please note that return shipping costs are the responsibility of the customer.

2. How do I initiate a return?

To start a return, please contact our customer service team at steekee@icloud.com with your order number and reason for return. We will guide you through the process.

1. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other local payment options depending on your region.

2. Is my payment information secure?

Yes, all payments are processed through a secure gateway. Your credit card information is encrypted and not stored on our servers.